Severn Trent Water Affordability Support

Severn Trent Water Affordability Support

Shared news item below from Severn Trent Water, who have announced the launch of a £30 million support fund as part of their commitment to supporting customers who are feeling the increasing cost-of-living the most.


Their pledge is to support an extra 100,000 customers on low incomes who are struggling to pay their water bill. Those eligible will see a reduction in their water bill of up to 90%.

This builds on the support STW  already provide for customers with their range of schemes to help those in need, taking the combined number of our most financially vulnerable customers we’re able to support up to 315,000.

The support schemes are a big part of their commitment to the people living in the communities we serve and include:

  • The Big Difference Scheme can offer a reduction of water bills to any Severn Trent customer with a household income below £16,480 – this is the scheme being extended today to a further 100,000 people
  • Severn Trent Trust Fund – Customers who are unable to meet the cost of water charges and who live in the Severn Trent area can apply for help directly and to organisations that work in the area of debt advice. To date, the fund has supported approximately 600,000 customers
  • WaterSure is a scheme for Severn Trent customers that cap customer bills at the average yearly charge
  • Priority Services Register is available to Severn Trent customers if they feel they would benefit from a more personalised service. The register helps identify customers with medical conditions, disability or restricted mobility, sight or hearing loss and those who would appreciate receiving their bills in a different format.

For further information please see the LINK for the BDS portal here: